Returns & Refunds

If you have any problems or complaints about your order please do not hesitate to contact us within 48hrs of receiving order so we can deal with it promptly.

The best method is to email us through the website - this enables us to read and file your complaint. 
You can call us by phone on 07876 676960.

You can cancel your order at any time up to point of despatch, just let us know what we have done wrong so we can endeavour to do our best for you next time. 

If your plants have been damaged in transit please let us know immediately - ideally attaching a photograph is the best way 

If you are not happy with your order and wish to return it, please help us by repacking as well as you can, in the original box and post back to us, we will give you a full refund or send a replacement.